Heedbook app for iPhone and iPad

A client-facing tablet with the Heedbook application real-time processes video and audio stream from the employee’s workplace and provides analytics of the received data and indicators to the level of the client, employee, office or company.

Heedbook automatically measures and generates recommendations for increasing:

1. CUSTOMER SATISFACTION
Get a level of satisfaction predicted by the neural network based on an analysis of behavior, a change in the emotional state and attention of the client and employee
2. DOWNLOADS OF CLIENT WORK
Heedbook provides accurate information on the number and duration of customer conversations, and also draws employee ratings for workloads. The system automatically evaluates peak loads and downtime at the point of sale or branch of the company.
3. QUALITY OF CROSS-SALES
Heedbook automatically recognizes the employee’s speech, checks for the availability of additional products in each dialogue, and analyzes the employee’s use of scripts, keywords, speech purity and goodwill

And also you can:
1. MANAGE OFFICE ONLINE
View real-time service and check staff availability
2. INVOLVE CUSTOMER
Heedbook displays polls on the quality of a product, service or targeted advertising on a tablet addressed to the client (the system determines the gender and age of the client)
3. RECOGNIZE CUSTOMERS
Receive a push notification when a client appears. Edit the client’s card, which includes all previously recorded data on the client and his previous visits.
4. SAVE THE TIME OF THE HEAD
Automatically generates recommendations for the leader in order to improve the quality of service, efficiency and cross-sales and identifies the development directions of each of the employees.